What a long week this has been. Our new Chilis' opened here Monday. P and I took Chris to try it out on Tuesday. The food was sooooo good. The wait and service was not good at all. On the way out P and I were joking about me calling and getting a part time job. (they need someone working there that knows what ranch dressing is). P and I have been talking about me working a little part time job. I was going to apply for a job at the utility office on base. Easy job making good money. Later in the day, I thought about it and decided to call Chilis'. I don't want anything full time, just a couple days a week for extra money. (we are taking the boys to Saipan in April, so extra will come in handy). I call, speak to Ziggy, he asks me to come meet the owner at 4. OK, can do. I was planning on trying to start next week or so. With the boys finishing up a few things this week, I could work a few nights a week. Fast forward to half way into the interview with the owner. He asks when I can start, I asked when he needed me to. His reply, umm, right now. David went onto explain the corporate trainers were leaving Monday and he would like me to train with then for a few days. I could write a schedule for him and he would honor it. I made it clear I was available 20 hours a week ONLY!! Yeah, that lasted as long as my sanity when I took the job.
Now it's not a hard job on a normal day, under normal circumstances. It really is like a sad comedy of errors. Starting with David the owner (who really is a nice guy, I think), hired all Japanese workers to open the restaurant. Now is a good time to clarify my statement on ranch. Japaneses people do not know what ranch dressing, bbq sauce, blue cheese, and so many other things Chilis' uses on a regular basis. The cooks are great, funny guys, but try asking them for a BB Wings and they stare at you. I am the ONLY American that will be employed there after Monday when all the trainers leave. I am no help. I have seen a Chilis' once a long time ago I think. The sign looks familiar to me. A restaurant is a restaurant so for the most part it's the same as say a TGIF, but the food, I have no clue. They have different burgers all with different things on them. They use a shorthand system (that even I can't translate after 4 days). What started out as a part time job for me has become a fun, long, tiring, stressful, and in so many ways strange week. Here are a few of the finer points of working this week.
1. The Japanese employees will not answer the phone, (we take call in to go orders). So every time the phone rings they grab me.
2. They don't know what American money is. Japanese yen is different colors based on the denomination. So they look at the color and know what Yen they have. Green backs are all just that, Green. So there were many times, they would grab a 10 instead of a 5 to give change. Let's not even talk about the difference in a quarter, nickel, or dime. So anytime they need to give change they call me.
3. The trainers from corporate have not a clue when it comes to dealing with Japanese employees. They tell them (and me for that matter) 5 different ways of doing something. Then what happens? The people working, stop working, back up against the wall and wait for someone to direct them. I would do the same thing in the situation, but when we are slammed and still have a 2 hour wait for a to go order or 3 hours for a table, it's not a good time, for it to just be me.
4. They have a total of 60 (that is being generous) employees. There is no way he can keep the store open the way it's running. He hired Japanese people for many reasons, mostly money I am guessing. He thought he could pay them less then Americans from the base. Now he is dealing with that decision. David owns a Chilis' on Oki, and it seems to flourish, but I think what he forgot was simply, we are not a small isolated island. The Japanese workers are not going to work double shifts every day for little to no money. They can take the train to Tokyo and work there. American employees are not going to work there for 8 bucks an hour when we can work anywhere else for 10 and up.
5. He has lost his General Manage, His Assistant Manager, they both quit. And not in a good way. The GM walked out halfway through dinner rush 2 nights ago, and the AM who the heck knows, but she is not comming back. Each shift I have worked he has cooks, Waiter staff, bartenders, and others just walking out the door. I had some time to talk with the Corporate Training Manager yesterday, and now at least I understand a bit more about what is going on. He opened this store way to soon. David did not train his all Japanese staff long enough, he is not paying them enough, and he is bleeding money like a stuffed pig. He has been plagued with construction issues, supply issues, employee issues, and so many other things. Poor guy! By the end of the second day he was out of food. We have no basil, no mushrooms, and he closed early Tuesday because he was just plain out of everything.
As for me, I am not sure how long I will be a Chilihead. (OK, that was just funny to me, when I read the book he gave me). I ended my shift Thursday night, grabbed my stuff and as I was walking out David said "see you tomorrow", my reply to him was "I doubt it". While I was outside calling a cab, David came to talk to me. I was FURIOUS! During this mad dinner rush, the GM pulled me aside and told me David does not like Americans, and he did not want to have to hire them. He then when on to tell me how bad of workers Americans are. I was stunned. Now I know I have seen a Chilis' only once in my life. But I have worked this industry before. The job is essentially the same each place. With a few changes here and there for the menu. On my second day of work the corporate trainers that are leaving in 2 days pulled me aside and said " you have to train these people". You need to be giving them direction, showing them what to do. OK, no problem. I agreed to miss my kids practice Friday and work the lunch rush because he had no one. Only to find out he really would have preferred not to hire me because I am America. In my not so subtle way, while he and I were talking outside I let him know how I felt. He is not American, he is from Thailand, (but he sure doesn't seem to have an accent, and he was raised in the states) but he chose to open an American restaurant on an American base. So to my mind he would have to hire some Americans. Or at least people that can speak, read, and write some English. Not to mention what he told me about my pay was being changed by GM, and Corporate trainers. I let him know I was not working there for beans. He explained he would love to hire Americans but they don't want to work. Umm, ya think, not under these conditions, and not for crap pay. I asked about my tips that I still have not received as I type this. He assured me I would have them yesterday. Yesterday it was a different story. We will see what he says today. I like the job, I like the people, but good grief enough already. I wanted a part time, mindless job, for extra spending cash on vacations. Yesterday when I arrived at work, David was letting me into the locked room to put up my bag (we still don't have lockers). As we walk by the bar there is a money bag, filled with cash, just lying on the bar in open plain sight. Anyone could have walked off with it. I mentioned it to David, he said (insert curse word here) grabbed the bag, and looked angry. Again management issues.
By the end of my shift, I had learned they are either going to close all together Monday, and start all over, or they will go to 1 shift a day. What I know is if David and I can not come to terms on my employment today, he will be one less American. Just what he wanted....